Privacy Policy

While using Tanda website, mobile applications or its custom extensions or availing the products and services via the online application forms and questionnaires, Tanda and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature. Tanda is strongly committed to protect the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the WWW or VPN and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy Commitment or in terms of the agreements, if any, with the customers. 


Tanda endeavors to safeguard and ensure the security of the information provided by the Customer. Tanda uses SSL encryption, for the transmission of the information, which is currently the permitted level of encryption in Kenya. When the information provided by the Customers is not transmitted through this encryption, the Customers' system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customer's information.


The Customer would be required to cooperate with Tanda to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party.


To make the password complex and difficult for others to guess, the Customers should use a combination of alphabets, numbers and special characters (like ! @, #, $ etc.). The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it. Tanda undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:

• Conform to legal requirements or comply with legal process;

• Protect and defend Tanda's or its Affiliates' rights, interests or property;

• Enforce the terms and conditions of the products or services; or

• Act to protect the interests of Tanda, its Affiliates, or its members, constituents or of other persons.


The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to Tanda or its Affiliates of a confidential nature obtained while availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Tanda or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.


Tanda will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. Tanda may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the Customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of Tanda and their subcontractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Tanda only for these purposes.


Cookie policy: Tanda website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies that are text files containing small amounts of information {this does not include personal sensitive information} which are downloaded to your device when you visit a website to provide a personalized browsing experience. Cookies do lots of different jobs, like allowing

users to navigate between pages efficiently, remembering their preferences, and generally improving their browsing experience. These cookies collect information analytics about how users use a website, for instance often visited pages. All information collected by third party cookies is aggregated and therefore anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her web browser settings. Tanda is not responsible for cookies placed in the device of user/s by any other website and information collected thereto. The Customer authorizes Tanda to exchange, share, part with all information related to the details and transaction history of the Customers to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold Tanda liable for use or disclosure of this information.




Computech Building,

Slip Road, Waiyaki Way

Westlands, Nairobi

P.O Box 650-00606

0712 460 100



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